Shipping Policy

Shipping Rates

Processing Time

Orders are processed within 5-9 business days.

Shipping Time

United States: 7-15 business days
Canada: 7-12 business days
United Kingdom: 5-10 business days
Australia: 7-10 business days

Free Shipping

Free standard shipping on orders over US$69+. Excludes certain countries/regions like India, Brazil, and others.

Delivery

Orders ship within 3 business days. Processing times may vary due to stock availability or holidays. We only process orders on business days (Monday-Friday). Total delivery time is the sum of processing and shipping time.

Import Taxes and Duties

Some regions (e.g., UK, EU countries) include a 10% tax at checkout. For other regions, import taxes and duties may apply, which are determined by local customs authorities.

Tracking and Address Changes

You will receive a Shipping Notification email with tracking information once your order is shipped. You can also track your order through your account page.
For address changes, contact customer service before your order is shipped. Once shipped, changes cannot be made.

Shipping Fees

Free shipping applies to orders over US$69. For orders below this amount, shipping fees apply based on the order value.

Customer Support

For any questions, email us at service@ladyeclat.com. Our customer service team will respond as quickly as possible.