FAQ

General Questions

What is the status of my order?
Once you place your order, you will receive a confirmation email with tracking information to monitor the status of your order.

Can I change my order?
We can only change orders that have not yet been processed for shipping. If your order status is "preparing for shipping," "shipping," or "delivered," we cannot accept any changes to the order.

Payment

What payment methods do you accept?
We accept two main payment methods:

• PayPal
  We primarily use PayPal to process secure payments. PayPal allows payments via MasterCard, VISA, American Express, and Discover.
• Secure Credit Card Payment
  We also accept credit card payments using Visa, MasterCard, American Express, and Discover.

Which currency will I be charged in?
All transactions are processed in USD (U.S. dollars). If your card uses another currency, your bank will apply the appropriate conversion rate.

Do you offer a 3 or 4-time payment option?
Yes, we accept the 3-time payment option.

Shipping

Where do you ship?
We ship worldwide, including Asia, North & Central America, Europe, and Oceania, offering payment options via PayPal and Credit Card.

How long does it take to ship my order?
After placing your order, it generally takes 3 to 7 days to process. Shipping time will depend on the delivery method selected at checkout.

How can I track my package?
Once your order is shipped, we will send you a confirmation email with tracking details to monitor the status of your order.

What if I'm not home?
If you are unavailable during delivery, the courier will either reschedule delivery for the next day or contact you to arrange a new delivery date. In some cases, you may be asked to collect your package from your local post office if it couldn’t be delivered.

Returns

Do you accept returns?
We accept returns under the following conditions:

• The item was purchased through our online store.
• The item is unused and in its original condition.
• The return request is made within 14 days of delivery.

To initiate a return, please contact our customer service team.

Can I exchange an item?
Yes, exchanges are accepted under the same conditions as returns. Please specify that you would like an exchange when preparing your return with our support team.

Are returns free?
In some cases, returns are free of charge. However, if the return is not due to an error on our part, the cost of return shipping will be deducted from your refund.
To return an item, please contact customer service for the correct return address. Ensure the item is securely packaged and include your proof of purchase.

How long does it take to process a return?
Returns are typically processed within 14 days of receiving the package at our warehouse. Once your return is accepted, a refund, exchange, or credit will be issued within 14 days.

If you have further questions or concerns, please contact us at our Support Center.